Author Archive

Equipment and Space Requirements for Virtual Call Center Agents

Saturday, February 2nd, 2008

Although working from home generally entails a more casual working environment than an office, there are still equipment and working space requirements that you must have to make your home-based business a success.

The first requirement and perhaps the most important is a quiet work space. You cannot have background noise such as music, talking, kids […]

Virtual Call Centers - An Overview

Saturday, January 19th, 2008

Virtual call centers take a variety of calls from direct response order calls to lead generators to customer service to tech support and help desk. They take both inbound (the customer calls you) and outbound (you call the customer.)
There are two models of virtual call centers. In one model, the agents are employees similar […]