Virtual call centers take a variety of calls from direct response order calls to lead generators to customer service to tech support and help desk. They take both inbound (the customer calls you) and outbound (you call the customer.)
There are two models of virtual call centers. In one model, the agents are employees similar to a brick and mortar call center. They are paid hourly, sometimes have benefits and vacations, and have set work schedules.
The second of the two models is the independent contractor call center. In this model, the agents are paid per minute of talk time. There are no benefits, there are no withholdings from the pay check, and usually you can set your own schedule. You may or may not have to commit to X number of hours per week depending on the company you contract with and the account you are working on.
With both models, the agent has to have a highspeed internet connection, computer and a dedicated phone line. There may be other requirements such as the ability to call specific areas long distance or knowledge of certain product lines.
To be successful working as a virtual agent, you must have the self motivation to set your schedules and work them faithfully. Virtual agents can be a great opportunity for individuals who are motivated and have established good work habits.
